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Information Systems for eGovernment

A Quality-of-Service Perspective

Authors: Viscusi, Gianluigi, Batini, Carlo, Mecella, Massimo

  • Takes into account all aspects of eGovernment systems planning: technology, public law, and economics, and social issues
  • Emphasizes the quality of services , processes , and data
  • Proof of concept in several case studies
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eBook $59.99
price for USA
  • ISBN 978-3-642-13571-2
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Download immediately after purchase
Hardcover $79.99
price for USA
  • ISBN 978-3-642-13570-5
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $79.99
price for USA
  • ISBN 978-3-642-42809-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background.

With this book, Viscusi, Batini and Mecella provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services.

The book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, opportunities and decisions related to strategic and operational planning of service-oriented information systems in eGovernment.

Reviews

From the reviews:

“The book centers on using the multidisciplinary planning methodology from the Italian eGovernment for Mediterranean Countries (eG4M) project, which emphasizes the stakeholder-experienced quality of identified governmental services. … This book concentrates its attention on a part of SOA that commonly is weakly done: the planning of SOA projects. Hence, it offers worthwhile reading for managers and project leaders who are or may become involved in SOA projects.” (Ned Chapin, ACM Computing Reviews, August, 2011)


Table of contents (13 chapters)

  • The Different Facets of eGovernment Initiatives: Paradigms and Approaches

    Viscusi, Gianluigi (et al.)

    Pages 3-19

  • Data Governance

    Viscusi, Gianluigi (et al.)

    Pages 21-41

  • The eG4M Methodology at a Glance

    Viscusi, Gianluigi (et al.)

    Pages 43-52

  • eGovernment Vision Elicitation

    Viscusi, Gianluigi (et al.)

    Pages 55-73

  • State Reconstruction

    Viscusi, Gianluigi (et al.)

    Pages 75-98

Buy this book

eBook $59.99
price for USA
  • ISBN 978-3-642-13571-2
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Download immediately after purchase
Hardcover $79.99
price for USA
  • ISBN 978-3-642-13570-5
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $79.99
price for USA
  • ISBN 978-3-642-42809-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Information Systems for eGovernment
Book Subtitle
A Quality-of-Service Perspective
Authors
Copyright
2010
Publisher
Springer-Verlag Berlin Heidelberg
Copyright Holder
Springer-Verlag GmbH Berlin Heidelberg
eBook ISBN
978-3-642-13571-2
DOI
10.1007/978-3-642-13571-2
Hardcover ISBN
978-3-642-13570-5
Softcover ISBN
978-3-642-42809-8
Edition Number
1
Number of Pages
XXI, 275
Topics