Overview
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Table of contents (24 chapters)
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Customer Value Focused Measures of Success
Keywords
About this book
The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment.
Editors and Affiliations
Bibliographic Information
Book Title: Creating Value in Financial Services
Book Subtitle: Strategies, Operations and Technologies
Editors: Edward L. Melnick, Praveen R. Nayyar, Michael L. Pinedo, Sridhar Seshadri
DOI: https://doi.org/10.1007/978-1-4615-4605-4
Publisher: Springer New York, NY
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eBook Packages: Springer Book Archive
Copyright Information: Springer Science+Business Media New York 2000
Hardcover ISBN: 978-0-7923-8572-1Published: 31 December 1999
Softcover ISBN: 978-1-4613-7081-9Published: 08 October 2012
eBook ISBN: 978-1-4615-4605-4Published: 06 December 2012
Edition Number: 1
Number of Pages: XXI, 484
Topics: Finance, general, Operations Management, Operations Research/Decision Theory