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E-Service Intelligence

Methodologies, Technologies and Applications

  • Book
  • © 2007

Overview

Editors:
  1. Jie Lu

    1. Faculty of Information Technology, University of Technology, Broadway, Australia

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  2. Guangquan Zhang

    1. Faculty of Information Technology, University of Technology, Broadway, Australia

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  3. Da Ruan

    1. The Belgian Nuclear Research Centre (SCK.CEN), Belgium
      Department of Applied Mathematics and Computer Science, Ghent University, Gent, Belgium

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  • Thorough introduction and systematic overview of the new field e-service intelligence
  • Covers the state of the art of e-service intelligence including both theorems and applications
  • Includes supplementary material: sn.pub/extras

Part of the book series: Studies in Computational Intelligence (SCI, volume 37)

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About this book

Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. E-Service Intelligence integrates intelligent techniques into e-service systems for realizing intelligent internet information searching, presentation, provision, recommendation, online system design, implementation, and assessment to internet users. This book offers a thorough introduction and systematic overview of the new field and covers the state-of-the-art of the research and development in E-Service Intelligence ranging from e-services and/or intelligent techniques to web information presentation, search, and mining, to personalization, privacy, and trust in e-services, to e-service evaluation, optimization and knowledge discovery, and to intelligent e-service system developments.

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Table of contents (32 chapters)

  1. Front Matter

    Pages I-IX
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  2. E-Services and Intelligent Techniques

    1. E-Service Intelligence: An Introduction

      • Jie Lu, Da Ruan, Guangquan Zhang
      Pages 1-33

    2. Rough Sets and Conflict Analysis

      • Zdzis Pawlak, Andrzej Skowron
      Pages 35-74

    3. Rough Ontology Mapping in E-Business Integration

      • Yi Zhao, Wolfgang Halang, Xia Wang
      Pages 75-93

    4. Concept-based Semantic Web Search and Q&A

      • Masoud Nikravesh
      Pages 95-124

    5. E-Service Composition Tools from a Lifecycle Perspective

      • Wei Liu, Husniza Husni, Lin Padgham
      Pages 125-146

  3. Web Information Presentation, Search, and Mining

    1. Web Information Representation, Extraction, and Reasoning based on Existing Programming Technology

      • Fei Liu, Jidong Wang, Tharam S. Dillon
      Pages 147-168

    2. Techniques and Technologies Behind Maps of Internet and Intranet Document Collections

      • Mieczyslaw A. KÅ‚opotek, SÅ‚awomir T. Wierzchon, Krzysztof Ciesielski, Michal DramiÅ„ski, Dariusz Czerski
      Pages 169-190

    3. Exchange Rate Modelling for E-Negotiators Using Text Mining Techniques

      • Debbie Zhang, Simeon Simoff, John Debenham
      Pages 191-211

    4. A Similarity-aware Web Content Caching Scheme and Agentbased Web Document Pre-fetching

      • Jitian Xiao
      Pages 213-232

    5. Representation and Discovery of Intelligent E-Services

      • Xia Wang, Bernd J. Krämer, Yi Zhao, Wolfgang A. Halang
      Pages 233-252

    6. Learning the Nonlinear Dynamics of Cyberlearning

      • Giacomo Patrizi, Claudio Cifarelli, Laura Di Giacomo
      Pages 253-272

  4. Personalization, Privacy, and Trust in E-Services

    1. Personalizing E-Commerce with Data Mining

      • Matthew Smith, Brent Wenerstrom, Christophe Giraud-Carrier, Steve Lawyer, Wendy Liu
      Pages 273-286

    2. Personal eBanking Solutions based on Semantic Web Services

      • Oscar Corcho, Silvestre Losada, Richard Benjamins, José Luis Bas, Sergio Bellido
      Pages 287-305

    3. Secure E-Transactions Protocol using Intelligent Mobile Agents with Fair Privacy

      • Song Han, Elizabeth Chang, Tharam Dillon
      Pages 307-326

    4. Trust and Reputation in E- ervices: Concepts, Models and Applications

      • Javier Carbo, Jesus Garcia, Jose M. Molina
      Pages 327-345

    5. An Incremental Technique for Analyzing User Behaviors in an E-Business Environment

      • Yue-Shi Lee, Show-Jane Yen, Min-Chi Hsieh
      Pages 347-364

    6. Customer Experience Management in E-Services

      • Zhaohao Sun, Sim Kim Lau
      Pages 365-388

  5. E-Service Evaluation, Optimization, and Knowledge Discovery

    1. E-Service Cost Benefit Evaluation and Analysis

      • Jie Lu, Chenggang Bai, Guangquan Zhang
      Pages 389-409

    2. Evaluation of Experience-based Support for Organizational Employees

      • Slota Renata, Majewska Marta, Kitowski Jacek, Lambert Simon, Laclavik Michal, Hluchy Ladislav et al.
      Pages 411-434
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Editors and Affiliations

  • Faculty of Information Technology, University of Technology, Broadway, Australia

    Jie Lu, Guangquan Zhang

  • The Belgian Nuclear Research Centre (SCK.CEN), Belgium

    Da Ruan

  • Department of Applied Mathematics and Computer Science, Ghent University, Gent, Belgium

    Da Ruan

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